GridCase Support
Help with your next case.
Need a hand? Get in touch.
Please include your device, app version and, for a puzzle issue, the case title. A screenshot helps. Do not send passwords, bank details or full payment receipts.
Email supportRestore purchases
Open the GridCase Shop and choose “Restore purchases.” Use the same Apple Account you used to buy the extra. These are one-time purchases, not subscriptions. TestFlight purchases are test transactions and do not carry over as purchases in the App Store version.
Hints and rewarded videos
Your first hint in each case is free. Get more available hints with the Hint Pass or by completing an optional rewarded video. If no video is available, no hint is credited. You can try loading a video again later.
What does Ad-Free remove?
Ad-Free removes automatic ad breaks between cases. Optional videos for extra hints remain available. An ad break is scheduled after three completed cases when you move to the next puzzle, with at least ten minutes between breaks.
Back up your progress
Export your progress in Settings before reinstalling the app or changing devices. Keep the backup file somewhere you can find it again. Restoring purchases does not restore locally saved puzzle progress.
Play with friends
Everyone in a private lobby needs an internet connection and the invitation code. Lobbies support two to four players. If you cannot join, check the code and make sure everyone has the latest app version.
Report a problem
For an incorrect clue, a control issue or an inappropriate profile, email me with the case title or the relevant display name and the time it occurred. Do not post private invitation codes publicly.